Because all the products available on this website are digital, non-tangible, irrevocable goods, we do not issue refunds once the order has been made and the product download link has been sent. However, customer satisfaction is important to us, and we realize that there are certain circumstances where refunds are necessary. Refunds will be issued on a case by case basis. We are not responsible or issue refunds/exchanges based on incompatibility of our products with third-party software (plug-ins, add-ons, extensions, etc.) other than those which are specified as compatible in the product description. We will provide you with professional and timely assistance, and will happily review and purchase-related concerns you may have.
Refund requests can be made through our Live Chat or the Contact Us form. Refund requests will only be accepted within one week of the purchase date with detailed reasons why you applied for the refund.